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Returns and Refunds
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 14 days of receipt of your purchase.
Exempt from any refund are bespoke commissions, made to order items or jewellery altered to a customer request.
To return an item to us, please follow the below steps:
Email at: refunds@kerstindesign.co.uk to request a postal address
Securely package your item/s in it’s original box.
Please return the item to us via a secure, trackable service.
Clearly address the package
Kerstin Design does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer.
International Returns